How To Deal With Manufacture Defects
What To Expect When Ordering Custom Cabinets, Defects Guide
Having a quality issue with a manufacturer?
Remaining calm is key; consider reaching out to the reseller initially as they might advocate on your behalf. Maintaining a professional demeanor is crucial. Keep in mind that some resellers handle high sales volumes, so patience is important. If the reseller is unable to assist, persist in your efforts and consider filing a complaint with the KCMA.
Stay Calm
Be Confident
Be Punctual
Collect Your Evidence
Stay Professional
What is the KCMA?
"The Kitchen Cabinet Manufacturers Association (KCMA) is a non-profit organization founded in 1955 to represent companies that manufacture cabinets, bath cabinets, or other residential cabinets and key kitchen and bath industry suppliers." - Learn More About the KCMA
How to Contact the KCMA?
Address:
1768 Business Center Drive,
Suite 390,
Reston, VA 20190
Fax: (703) 620-6530
Phone: (703) 264-1690
Website: https://kcma.org/contact
Strategies to help you deal with defects.
Cabinet manufacturer defects while installing can significantly reduce their visibility and impact on the overall aesthetic. Here are some strategies that you can use:
Strategic Installation: If the defect is minor and on a less visible part of the cabinet, consider installing that cabinet in a less conspicuous location. This could be a corner, high up, or below eye level, depending on the kitchen's layout.
Use of Moulding and Trims: Decorative mouldings and trims can help hide blemishes or defects. For instance, if there's a blemish on the top lip of a cabinet, using a double crown moulding can cover the defect while adding an elegant touch to the room. Similarly, edge moulding can be used to cover blemishes on the sides of the cabinet.
Decorative Panels and Door Fronts: Using decorative panels or door fronts can help mask defects on the cabinet body. They can be easily installed and can create a unique design element in the kitchen or bathroom.
Hardware Placement: If there's a defect around the area where hardware like knobs or pulls would usually go, placing the hardware strategically could hide the defect effectively.
Use of Filler Pieces: Fillers can be very useful to conceal defects on the sides of cabinets. They can be cut and shaped to fit the space and painted or stained to match the rest of the cabinetry.
Touch-up Kits: For small defects, a touch-up kit matching the cabinet's finish can be used to camouflage the imperfection. This can be a highly effective way of dealing with scratches, chips, and minor color inconsistencies.
It's important to remember that not all defects can or should be hidden. If a cabinet has a major defect that could affect its structural integrity, it's usually best to request a replacement from the manufacturer.